We're here to help
Call 256-437-5000 to talk to a neighbor, browse the FAQs, or send us a message below.
Quick help
Restart your equipment
Unplug the ONT and router for 30 seconds. This fixes most connection issues.
Talk to us
Mon–Fri 7:30–4:30 at 256-437-5000. After hours, the on-call tech answers.
Frequently asked questions
Use the availability checker — type your address and we'll tell you instantly. If we're not there yet, leave your info and we'll notify you when construction reaches your road.
Standard installation is free. Our techs run the fiber drop to your home, mount the equipment and set up your Wi-Fi.
Most installs take 1–2 hours. If a new drop needs to be run from the road, we schedule that first (usually within a week or two).
No and no. Every plan is unlimited and month-to-month. The price you see is the price you pay.
Your upload speed equals your download speed. Cable and DSL typically give you a fraction of your download speed for uploads — fiber doesn't have that limitation, which makes video calls, cloud backups and gaming much better.
Yes — call 256-437-5000 and we'll switch you, usually the same day, with no fee.
Yes. Every internet plan includes a managed Wi-Fi 6 router. Need more coverage? Ask about our mesh extenders.
Our network has battery and generator backup. If your home loses power, your internet will come back as soon as your power does. Our phone service includes a battery backup unit.
Check the network status page first, then call 256-437-5000 or use online support. After hours, an on-call tech is always available for outages.
Get in touch
Questions about service, billing or installation? We're happy to help.
- 256-437-5000Mon–Fri 7:30 AM – 4:30 PM
- Visit us41103 US-72, Stevenson, AL 35772