Support

Having trouble with your service?

Try these quick steps first — they fix the most common issues:

  1. Restart your router: unplug it for 30 seconds, then plug it back in and wait 2 minutes.
  2. Check the ONT (the fiber box): make sure it has power and no red lights.
  3. Check for outages: see our Outage Map page.

Still need help?

24-Hour Support System — Coming Soon

We are currently working on building a 24-hour support system in order to better service our customers.

For now, the best way to reach support is by calling our office at 256-437-5000.

Call us

256-437-5000

24/7 for outages · office hours for billing

Visit us

41103 US-72, Stevenson, AL 35772