Customer Support

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Support Assistant

Chat with our support bot to troubleshoot your connection or create a ticket.

NA Fiber Support

Troubleshooting Assistant

Try these steps before submitting a ticket — they fix most common issues:

Unplug your router from power, wait 30 seconds, then plug it back in. Wait 2-3 minutes for it to fully restart.

Make sure all ethernet cables are securely connected to your router and ONT (the small box on your wall).

Connect a device directly to the router or ONT with an ethernet cable to test if Wi-Fi is the issue.

The ONT should have a solid green "PON" light. If it's off or red, there may be a line issue.

Mon-Fri: 7:30 AM - 4:30 PM

North Alabama Electric Cooperative