📞 Need Remote Help?
Make sure you're already on the phone with a NA Fiber technician before clicking the button below.
✅ Almost Done!
A small program is downloading. Open it when it's done — it will pop up a window with a number on it.
1
Open the downloaded file
It's called
NAFiberSupport.exe.
Look in your downloads folder, or at the bottom
of your browser. Double-click to open.
💡 If Windows shows a blue "Windows protected your PC" box,
click "More info" and then "Run anyway".
This is normal — the program is safe.
2
Read the technician the 9-digit ID
When the program opens, you'll see a big number.
Read it to the technician on the phone.
3
Click "Accept"
When the technician connects, a box will appear
asking you to allow it. Click Accept.
Verification code (read this to the tech if asked):
------
Waiting for technician to connect…
🔗 Tech Connected
The technician is now helping you with your computer. Stay on the phone with them.
⚠️ The technician's mouse will move on your screen.
That's normal. Don't touch your mouse unless they ask you to.
✅ All Done!
Thanks for letting us help. You can close this page now.